Privacy Policy

Introduction

silverflick is committed to protecting your privacy and the privacy of your child. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our services or visit our website.

We take our responsibilities under data protection law seriously, particularly when handling information about children and young people.

Information We Collect

Information You Provide

When you enrol in our programmes or contact us, we collect:

• Parent or guardian name and contact details (email, phone)
• Child's name, age, and relevant educational background
• Programme preferences and specific educational goals
• Payment information (processed securely through third-party payment processors)
• Any additional information you choose to provide in enquiry forms or consultations

Information We Collect Automatically

When you visit our website, we may collect:

• Technical information including IP address, browser type, and operating system
• Usage data including pages visited, time spent on site, and navigation patterns
• Cookie data (see our Cookies Policy for details)

Information About Children

During programme delivery, we may collect:

• Progress assessments and learning outcomes
• Session attendance records
• Work examples and exercise completions (with consent)
• Notes relevant to tailoring educational content

How We Use Your Information

We use collected information to:

• Deliver our financial education programmes effectively
• Communicate with parents about programme progress and scheduling
• Process payments and maintain financial records
• Improve our programmes based on learning outcomes
• Respond to enquiries and provide customer support
• Comply with legal obligations including safeguarding requirements
• Send relevant information about our services (with your consent)

Legal Basis for Processing

We process personal data on the following legal grounds:

• Contract performance: Processing necessary to deliver services you've enrolled in
• Consent: Where you've given explicit permission for specific uses
• Legitimate interests: For business operations, improvement of services, and communication
• Legal obligation: For safeguarding, financial records, and regulatory compliance

Data Sharing and Disclosure

We do not sell personal information to third parties. We may share information with:

• Service providers: Payment processors, email services, and scheduling tools (under strict data protection agreements)
• Legal authorities: When required by law or to protect child welfare
• Professional advisors: Legal, accounting, or insurance advisors (under confidentiality obligations)

We ensure all third parties maintain appropriate security standards and use data only for specified purposes.

Data Storage and Security

We implement appropriate technical and organisational measures to protect personal data:

• Encrypted data transmission and storage
• Access controls limiting who can view personal information
• Regular security assessments and updates
• Staff training on data protection obligations
• Secure disposal of data when no longer needed

We retain personal data only as long as necessary for programme delivery, legal obligations, and legitimate business purposes. Typically:

• Active participant records: Duration of programme plus six years
• Financial records: Seven years (legal requirement)
• Marketing communications: Until you unsubscribe or request deletion
• Enquiry data: Two years if no enrolment occurs

Your Rights

Under data protection law, you have rights including:

• Access: Request copies of personal data we hold
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we use your data
• Portability: Receive your data in structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected]. We'll respond within one month.

Children's Privacy

We take special care with children's data. We obtain parental consent before collecting information about children under 16. Parents can review, modify, or request deletion of their child's data at any time.

Children's data is kept separate from general business records and subject to additional security measures.

Cookies and Tracking

Our website uses cookies to improve functionality and user experience. See our Cookies Policy for detailed information about the cookies we use and how to manage them.

Marketing Communications

We may send you information about our programmes and relevant financial education resources. You can opt out at any time by:

• Clicking the unsubscribe link in any email
• Contacting us at [email protected]
• Updating your preferences in your account (if applicable)

International Data Transfers

We primarily store and process data within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or prominent website notice.

The "Last updated" date at the top indicates when changes were last made.

Contact and Complaints

For privacy-related questions, concerns, or to exercise your rights, contact us at:

Email: [email protected]
Address: 42 Thornbury Lane, Bristol BS3 4JQ, United Kingdom

If you're unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

ICO Website: ico.org.uk
ICO Helpline: 0303 123 1113